My mom passed away so I provided FB with the life insurance policies numbers. They claimed the numbers were wrong, gave us fake numbers and had us file the forms.
Then they were able to claim we put the wrong policy numbers on the forms and make us start over. Then they send a letter that my brother died and wanted more forms filled out, but he wasn't really dead, just pure incompetence on their part. Then they put my benefit into one of their own checking account investments at 0.0075 percent interest compounded daily. I get the first statement and they only paid out 0.00075 percent compounded monthly.
It was over $12,000 they stole from my account within the 1st 2 weeks I had the account.
I go to the Iowa Insurance Division website to file a complaint and they have already been disciplined by the state of Iowa for lying about their investment rates. This isn't poor management or a simple mistake, this is straight up fraud and someone should go to jail.
Product or Service Mentioned: Farm Bureau Life Policy Claim.
Reason of review: Not as described.
Monetary Loss: $12000.
I didn't like: Farm bureau.